How to make the request
- Message us on WhatsApp at +27 83 340 1274, or email privacy@waxonoff.co.za.
- Say “Please delete my data” and give us the name, mobile number or email address you booked under, so we can find your record.
- We confirm it is really you. Usually that is a reply from the same number or email address on the booking. We do this so nobody can delete somebody else's record.
- We delete and confirm back to you, within 30 days and normally within a few working days.
What gets deleted
- Your client profile and contact details in our booking system.
- Your appointment history.
- Any treatment, skin-sensitivity or allergy notes we hold.
- Your marketing subscriptions across email, SMS and WhatsApp.
- Our WhatsApp, Instagram and Facebook message history with you, on our side.
What we have to keep
Two things survive a deletion request, and the law is the reason for both:
- Financial records. Invoices, voucher purchases and payment references must be kept for five years under South African tax law. These are stored separately and are not used for marketing or to contact you.
- A do-not-contact record. We keep the bare minimum, usually just your number or email in a suppression list, so that we never accidentally market to you again after you asked us not to.
Everything else goes. If you would rather only stop the marketing and keep your booking history, tell us that instead and we will do exactly that.
Data linked to Facebook or Instagram
We run our own Facebook Page and Instagram account and we advertise on both. If you have interacted with us there, here is what applies.
We have no app that logs you in. Our internal publishing tool, DMG Social Publisher, only posts to accounts we own. It never asks the public to sign in with Facebook or Instagram, so there is no Facebook Login account of yours for us to delete. If you have never messaged us, we hold nothing about you at all.
If you have messaged our Page or account, ask us to delete the conversation using the steps above, and we will remove it from our inbox.
To stop our advertising following you around, the controls sit with Meta rather than with us:
- Open Meta Accounts Centre › Ad preferences.
- Under Advertisers, find Wax On Wax Off and choose to stop seeing ads from us.
- Under Your activity off Meta technologies, disconnect or clear the activity that websites, including ours, have shared with Meta.
You can also block our Meta Pixel outright by blocking third-party cookies in your browser or using a tracker-blocking extension. This covers both this website and our Fresha booking pages. The site and the booking links keep working normally.
Bookings made through Fresha
If you created your own Fresha account rather than being added by us, Fresha holds a copy of that account independently. We can delete our studio's record of you, but to remove your Fresha account itself you will need to contact Fresha directly. Ask us and we will point you to the right place.
Still stuck?
Message +27 83 340 1274 or email privacy@waxonoff.co.za and a person will answer. If you are not satisfied with how we handled it, you can complain to the Information Regulator of South Africa at complaints.IR@justice.gov.za.
The full detail of what we collect and why is in our privacy policy.